Digitalization is altering company processes left and right.
Businesses are trying out different digital solutions to ease and streamline their procedures and help employees perform better without suffering burnout.
The workplace is becoming more hectic with each passing day, so it is critical to pick the tools wisely lest employees feel the strain new technology brings.
Set OKRs
Proper goal setting plays a critical role in this undertaking. The Objectives and Key Results (OKRs) methodology has proven successful in this regard, so it’s safe to stick to it.
OKR is an agile framework detailing operational goals, which can help any business to increase its transparency, achieve alignment, and boost agility.
OKRs can be used as a framework (measure the objective’s achievement level), as a strategic link (goals boosting the purpose), and as an agile process (goals boosting agility and organizational learning).
Software solutions can help in this regard but keep in mind that it’s crucial to know where your business is headed to before looking for the best solution as the offer is truly impressive.
Embrace new apps to enhance your OKR methodology. Options are numerous and rather diverse, so there’s a perfect choice for every business.
Streamline Frontline Processes
Call Center Processes
To organize call center processes, it is essential to establish bulletproof procedures covering a range of situations.
To get started, find answers to the following questions:
What should customer representatives say when they pick up the call?
What should customer representatives do when they don’t know the answer to the question?
How will customer representatives track the inquiries?
What should customer representatives do when the call is over?
Follow up with more complex occasions and make use of software to help your CS teams.
Field Service Processes
It is also critical to automate recurring tasks in the field service industry. With so many unknowns, field workers could use all the help they can get.
Automation has simplified many a process and made decision-making simpler. Here are some ideas on the departments to automate and strengthen with the help of new tech solutions:
Scheduling and dispatching
Inventory management
Real-time communication
Predictive maintenance
Remote diagnostics and support
Customer self-service portals
Data analytics
Compliance and reporting
Consider Entrepreneurial Operating Systems
Look into operation systems to help your leaders drive alignment and accountability. An Entrepreneurial Operating System (EOS) are the right choice in this regard.
Namely, EOS includes six major components aimed at helping leaders take control of every business process. These steps are:
Vision
Data
People
Process
Issues
Traction
EOS is equipped with diverse tools, including:
Accountability Chart (a visual showing organizational structure)
Vision/Traction Organizer (a short document outlining company vision, values, marketing strategy, and goals)
Rocks (quarterly priorities or objectives for each team member)
Meeting Pulse (the routine of weekly, quarterly, and annual meetings)
L10 Meetings (the weekly leadership 90-minute team meeting)
Scorecard (a dashboard displaying key performance metrics and data)
Focus on Accountability
To ensure your leaders are accountable, make use of innovative training methodologies. Corporate training has long been personalized to account for different personalities and backgrounds, tailoring to individual preferences rather than general ones.
Basically, businesses should establish a culture of learning and fit it into the bigger picture.
Consider setting up a knowledge-sharing system, which is, basically, a platform made up of people and procedures that gather and save data in one place.
The idea is that all employees should have access to information at a moment’s notice, leadership included.
There are many software solutions available, so adhere to best practices to save time in the beginning.
Uphold Organizational Agility and Employee Engagement
Organizational agility is a must these days. Basically, a focus on providing value, maximizing revenue, and empowering the workforce in the process.
In other words, look into the startup model.
Another aspect not to be overlooked is employee engagement.
Since many businesses are incorporating remote work models, it’s critical to keep employees connected.
Use AI for Predictive Analytics
Big data is changing all company processes. That’s why it is extremely important to deploy AI to make data-driven decisions.
AI analyzes insights faster than people. Therefore, it can be used in multiple departments, notably:
Gaining insights from data
Isolating trends
Identifying changes in patterns
Performing deep-scale analysis
Predicting key business metrics
Performing deep-content analysis
Creating detailed reports
Detecting changes in customers’ behavior
Improving customer service
There are three types of predictive analytics techniques: predictive models, descriptive models, and decision models.
Improve Field Service Workflows
Use field service automation software to improve processes. This software automates numerous tasks, including communication, inventory management, and workflow routing. It also collects customer analysis data.
Field service automation software automates administrative tasks, breaking them down into smaller steps in the process.
Automated workflows help field workers view work orders, track parts availability, and manage service management in real-time. The practice reduces costs and minimizes errors caused by manual work.
Overall, technology can help with multiple departments, but training your employees is equally important. Finding the right balance is the key to building a supportive, thriving company culture.
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